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Privacy Policy

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Privacy Policy

At Global Link Bank, we are committed to protecting the privacy, confidentiality, and security of our customers’ personal and financial information. This Privacy Policy explains how we collect, use, protect, and share information when you use our banking services, website, mobile applications, and other digital platforms.

By accessing or using the services of Global Link Bank, you agree to the practices described in this Privacy Policy;

1: Information We Collect

To provide safe and efficient banking services, Global Link Bank may collect the following types of information:

Personal Identification Information.This may include:

  • Full Name
  • Date of Birth
  • Government-issued identification (National ID, Passport, Driver’s License)
  • Residential Address
  • Phone Number
  • Email Address
  • Financial Information

To deliver banking services, we may collect:

Bank account details

  • Transaction history
  • Payment records
  • Loan and credit information
  • Investment information
  • Digital and Technical Information

When you use our website or digital banking services, we may automatically collect:

  • IP address
  • Device type and operating system

Browser type

  • Login times and activity logs
  • Location data (when permitted)

2: How We Use Your Information

The information we collect is used to:

  • Provide and manage banking services
  • Process transactions and payments
  • Verify customer identity and prevent fraud
  • Improve our website and digital banking experience
  • Comply with financial regulations and legal obligations
  • Communicate important account updates and security alerts
  • Provide customer service and support

3: How We Protect Your Information

Global Link Bank takes strong measures to ensure the safety of your information. Our security practices include:

  • Advanced encryption technologies
  • Secure data storage systems
  • Multi-factor authentication
  • Continuous system monitoring
  • Strict employee access controls

These safeguards help protect your information from unauthorized access, misuse, or disclosure.

4. Sharing of Information

Global Link Bank does not sell or rent customer information to third parties.

However, we may share information with:

  • Government and regulatory authorities when required by law
  • Trusted financial partners and payment processors

Fraud detection and security agencies

  • Service providers that assist with banking operations
  • All third parties are required to maintain strict confidentiality and data protection standards

5: Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance user experience. Cookies help us:

  • Remember your preferences
  • Improve website functionality
  • Analyze website usage
  • Strengthen security

You may disable cookies through your browser settings, although some services may not function properly.companies restrict liability for;

  • Inaccuracies and errors
  • Lack of enjoyment
  • Product or website downtime
  • Viruses, spyware, and product damage

6: Help/Support

At Global Link Bank, we are dedicated to providing reliable assistance to all our customers. Our Help & Support team is available to help with account issues, transaction inquiries, online banking support, password recovery, and security concerns. If you experience suspicious activity, login problems, or need help managing your account, our team is ready to assist you quickly and securely.

You can reach our support team through email, phone, live chat, or by visiting a Global Link Bank branch. We strive to ensure every customer receives fast, friendly, and professional support whenever needed.

7: Data Retention

Global Link Bank retains personal and financial information only as long as necessary to:

  • Provide banking services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

8: Your Privacy Rights

Clients of Global Link Bank may have the right to:

  • Access personal information we hold about them
  • Request corrections to inaccurate information
  • Request deletion of certain personal data
  • Restrict or object to specific types of data processing
  • Withdraw consent where applicable

Requests can be made by contacting our support team.